Refund policy

Online Purchases

If the item(s) you purchased in-store or online do not meet your expectations, don't worry. Below you will find more information about our return and exchange policy.

Returns of regular-priced merchandise (in Canada)

Orders placed online can be returned by mail or in store. To receive a full refund, returns must be made within 30 days of the shipping date. Returned items must be in new condition, with tags attached and in their original packaging.

The customer is responsible for shipping costs, except in the case of a defective item. Shipping with a tracking number is strongly recommended.

Items purchased on sale

Sale items are considered final sale and are neither exchangeable nor refundable.

Exchanges

Exchanges can be made in store. We do not offer direct exchanges online, but you can contact our customer service department to facilitate the return and place a new order online.

Note: At this time, we do not accept international returns or exchanges.

How to return online purchases

You must first contact us by email to obtain a return number, which you must display on the packaging.

There are two options available to you for returning your order.

1. By carrier: Goods may be returned to us, in appropriate packaging and including the order form, at the following address:
   
   Boutique Darlingon
   7 Rue De Buade Québec
   QC G1R 3Z9
   
   The customer is responsible for shipping costs, except in the case of a defective item. Shipping with a tracking number is strongly recommended. We cannot be held responsible for the non-delivery of a package. To be accepted, the item must not have been worn or washed, and must contain its labels and, where applicable, its original packaging.
   
   
2. Return directly to the store: You can return the product(s) directly to the address mentioned above, under the same conditions as for a return by carrier. Please note that refunds cannot be made in store, but only via the merchant site. However, it is possible to issue a credit note valid throughout the store.

Note: You can reuse the original packaging or use any other suitable packaging. If you reuse the original packaging for the return, be sure to remove the original shipping label or cover it with your return label. Be sure to include the invoice (or order number) in the return package, otherwise we will not be able to identify your order.

Once we receive your return, it will be processed within 3 to 5 business days.

*****If your return is sent outside of the return period and the above conditions are not met, Boutique Darlington reserves the right to refuse the return. The return will be processed at our discretion, in which case your item may be donated to a local organization or discarded without refund.